Insurance & Billing

We understand that figuring out insurance, billing, and what to expect financially can feel confusing or even overwhelming—especially when you're already taking the brave step of seeking support. You're not alone in this!

Below, you'll find helpful information about how our practice works with insurance, or our various self-pay options. You can also contact your insurance provider directly (by using the phone number of the back of your member ID card), to confirm specific details about your coverage, including any copays or deductibles that may apply to services you may receive at Revive Cincy Counseling.

If anything feels unclear, please don’t hesitate to reach out to us directly for more information. We’re honored to support you — both in care and in clarity.

  • Insurance

    Many of our clinicians are able to accept various insurance plans, including Aetna, Anthem/BCBS, Caresource Medicaid & Medicare, Cigna/Evernorth, Custom Design Benefits, Humana and UMR/UHC. We are not able to accept EAP sessions at this time.

    If we do not take your insurance, we may have availability to offer you a reduced rate. If you are in need, simply request this when you reach out, and we would be happy to confirm availability.

  • Self-Pay

    We offer self-pay sessions for those individuals who do not wish to have a diagnosis or to disclose a diagnosis to their insurance company, and for those who do not want their insurance company to dictate the length and frequency of their sessions.

    We can also provide superbills for anyone who wishes to submit those statements to any insurance carrier you may have for potential and/or partial reimbursement.

  • FAQ

    How long are sessions? Sessions at Revive can have a flexible length for self-pay, and you and your therapist can determine what session length feels best to you! For insurance clients, sessions can be anywhere from 30-60 minutes based on your plan, coverage, and needs related to co-pay/deductible fees.

    Can my insurance (partially) reimburse me for sessions?

    Your ability to receive partial reimbursement for sessions depends on your specific insurance company and your specific plan’s out-of-network benefits. We recommend contacting your insurance directly for more details on your plan.

    They may ask you which codes we may use to bill. If you are interested in learning more, just let us know which service you may be interested in, and we can provide those codes to you!

    Please Note: At this time, all Caresource Insurance plans are unable to reimburse any portion of services.

Good Faith Estimates & The No Surprises Act

As a result of the new legislation under the No Surprises Act, healthcare providers are required to provide a Good Faith Estimate (GFE) to all clients who are opting to self-pay for healthcare services. This legislation has been implemented to eliminate "surprise billing," as well as to lay grounds for a dispute against any undue charges. In compliance, we will provide an individualized Good Faith Estimate statement to you upon any initiation of services.

The Good Faith Estimate includes the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created. If you are billed for more than this Good Faith Estimate, you have the right to dispute the bill. The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute (appeal) the bill. You may contact the health care provider or facility listed to let them know the billed charges are higher than the Good Faith Estimate. You can ask them to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available. You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about 4 months) of the date on the original bill. There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on this Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount. To learn more and get a form to start the process, go to www.cms.gov/nosurprises or call HHS at (800) 368-1019. For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or call (800) 368-1019. Please keep a copy of this Good Faith Estimate in a safe place or take pictures of it, as you may need it if you are billed a higher amount. The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute or appeal the bill. For questions or more information about your right to a Good Faith Estimate, visit HERE.

Please note: the totals listed on your Good Faith Estimate do not account for no show/late, cancelation fees, bank charges, crisis sessions, non-therapeutic charges e.g. documentation fees, banking fees, court/litigation fees, or other financial arrangements based on a case-by-case basis. You are encouraged to carefully read the Practice Policies and Informed Consent for complete details regarding fee schedule and therapeutic process, as well as expectations.